RETURNS

For certain hygiene reasons, please understand that we do not accept the return of used products. A return is considered eligible only if the conditions and instructions of the after-sales service are respected. In any case, please first contact customer service by email.

Conditions to respect:

1. THE HYGIENE LABEL MUST NOT BE TEARED OR PEELED.

The package containing the extensions must be intact. Hair must be in its original condition. They must not have been unpacked, brushed, or even worn. The collar should be in place.
2. Hair must be odorless. The presence of a perfume, treatment or shampoo odor will make the product ineligible for return and/or exchange.
3. The return must be made in China after validation of the return conditions with technical support. Return costs are the responsibility of the customer.

Before sending your return contact customer service: contact
Upon receipt of the return, the refund will be made within 20 working days by the accounting department.
- For payment by credit card, the reimbursement will be credited to the linked account.
- For payment by Paypal, the refund will be credited to the original Paypal account of the order.

Please note: Any product returned in poor condition, used or without its original packaging will not be refunded, the product must be received in new condition by our services.