Delivery

All our packages are sent within 24/48 hours from our warehouses excluding weekends, the delivery time from this date is then 3 to 8 working days. We also offer loss and theft insurance to guarantee your order during transport. Our products are sent in bubble envelopes or overprotected cardboard boxes for optimal protection during transport. 

Delivery is made to the address you gave us when ordering. Delivery times vary depending on the carrier you choose, and are indicated in working days, from our premises or those of our supplier, for delivery to the United States or Europe. The departure order is given after full receipt of the amount of your order. This deadline is provided for information purposes only. In any case, in the event of a shipment delay of more than 21 days, you have the option of canceling your order within 60 working days.
The delivery time can sometimes be longer than 3 weeks in very rare cases, this is the result of the global health crisis that we are currently experiencing and/or carrier failures during delivery between countries, we are in no way responsible for delivery delays which are the fault of the carriers.

The customer is required to have a mailbox that complies with postal standards bearing the customer's name and in good sealed condition. Superior Hair will not be held responsible for any thefts occurring in the recipient's mailboxes. If the package is returned to us following an error or negligence on your part (error in address, no name on the mailbox, the fact that you did not collect the package from the post office, etc.), the costs of reshipping the products will be your responsibility. We would like to point out that these costs must be paid prior to reshipment.

If a product is delivered that does not conform to your order, please contact our customer service at the following address:

contact@superior-hair.com

In this case, we will exchange the product. The product must be returned complete and in its original condition, and the package must not have been opened. Return costs will be refunded upon presentation of proof.

WARNING:
Be sure to contact customer service before returning a product to us.