For reasons of hygiene, please understand that we do not accept the return of used products. A return is considered eligible only if the conditions and instructions of the after-sales service are respected. In all cases, please contact customer service by e-mail.
You have the right to return products purchased online within 14 days and request a refund. You are responsible for return shipping costs.
Terms and conditions:
1. THE HYGIENE LABEL MUST NOT BE TORN OR DETACHED.
2. Hair must be odorless. The presence of perfume, care products or shampoo will render the product ineligible for return and/or exchange.
3. The return must be made in China after validation of the return conditions with technical support. Return shipping costs are at the customer's expense.